Notice (~)
Can I have everyone's attention a second?
We are human, we make mistakes, sometimes, it can be hard to tell where something came from. It's no excuse to act passive-agressive, surly or harsh with someone, and I won't tolerate it.
The next time it happens, I will be onto you like no-one's buiness, Understood?
Learn some compassion and empathy, it might get you far.