Meds, Insurance
Some time last week I all of a sudden decided "I'm going to e-mail my insurance company about HRT coverage" it was terrifying but I did it anyway. Days later I got a reply saying effectively "hi our e-mail support is useless you need to call us". Welp.
So after gathering all my spoons for like two days I called them today. Got put on hold three times, during which I poked at Faceboop. Turns out someone asked this exact question on a group I'm in yesterday...
(1/3)
Meds, Insurance, Hilarity
Buuuut to reward me for making terrible phone call I got to tell a dude who was clearly very uncomfortable with the conversation and didn't really know what he's doing that he has no idea what I'm talking about and maybe he could transfer me to level 3 support so he had to scramble and find the closest not-cis person and give them the phone.
Hilarity.
Meds, Insurance
And, well, the answer that the last rep gave me was the exact same thing that the people on Faceboop replied with b/c that's their standard answer for "hello I have questions about trans things".
So I didn't actually have to call them and all the worrying was for nothing.
It is a good (and bad) answer though and it's "we'll have someone from our specially trained trans services team call you back". Good b/c they know what they're doing. Bad because more phone calls. :3
(2/3)