People more into the support of tech:

Friend of mine is starting a small business, will have an office of one workstation, and the most experience anyone has on staff is buying a laptop from Best Buy and getting talked into buying an extended warranty. From Best Buy.

Anything they should know or put in place now that'd be super helpful later? Getting local support contract as expenses allow?

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Like what's that kind of support called? IT help if needed when you don't have any internal IT. And how to find a good one? Is remote-only good enough, or does local have a lot of hidden advantages?

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