I have worked retail so I GET working the CS desk, and Idgaf if people behind the desk do shit that isn't work, but if your attention span is SO BAD that you can't even LOOK OVER YOUR SHOULDER once every FIVE MINUTES to make sure you're not ignoring someone at the desk who's been standing there for TEN MINUTES, maybe, just MAYBE, you shouldn't be working the one place that requires a modicum of attention