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Update on work: everything still broken, now also on fire 

Last paragraph of the last ticket update I sent:

"I’m sorry for being so agitated, but my team has spent almost the whole day now on this issue and we’re in far worse shape now than we were when we first reported it. If we had not contacted <PROVIDER> support at all and instead asked our infrastructure team just to route all DNS to the webservers directly, all of our sites would be up right now."

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