The correct response to "please unsub me from marketing e-mail" is not to delete the account.
I'd tell Express Scripts that but without a proper login the only contact method is via phone.
They are assholes.
@ElectricKeet jesus christ
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@packbat It gets better! The emailed response to my request didn't have the actual response, only a link to the message box I'd have to log in to see. When I finally got to it, the only it had was my original query quoted after the responder's email signature ... with all the line breaks stripped out so it's even harder to read. No explanation of what was done to the account.
Time to choose a local pharmacy, I think.
Oh! They didn't delete the account! They removed the username so I have to use my email address to log in now. (The login form still calls it a username.)
They are still assholes.