Reschedule meeting with customer three times - once because it's my mistake with availability, so I apologize to the customer for that. Second time Dev tells me the timeslot that they said was open earlier is no longer open, so I apologize to the customer for that. Then Dev tells me that they don't need a conference call with the customer after I have the third meeting scheduled.

...

I just told them that the customer was already pissed and we needed to make a show of doing SOMETHING.

I'm having a real high-anxiety morning already and that sure didn't help

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