Guess who fucked up last night and didn't invite the (already frustrated) Big Important Customer to the troubleshooting meeting with Dev today?
At least that's only one out of three big important customer conference calls that I fucked up on? One is already successful at least. The third won't be great. :/
Update:
First customer issue has been definitively proven to be a network issue that they have to fix, and not our fault.
I managed to get the Big Important Customer on the meeting with Development, and the issue was resolved after multiple hours - but it IS resolved.
The third customer conference call.... was not great, but at least our response of "we need more information to help" was acceptable. It helps that the customer royally fucked up internally when collecting the info we asked for.
If the phone rings before I'm off-shift I think I'm just going to scream "Have you no respect for the DEEEEEEAAAAAAAAAAAD?!?!" and hang up.
