Addendum to update on work 

Oh I didn't make it clear in my earlier post: We worked around the problem by bypassing the load balancer

Our hosting provider then proceeded to take down all our app servers, making the problem impossible to work around short of moving to a new provider

Addendum to update on work 

@mawr ...
...
...
=o.o=

This is edging into lawsuit territory for breach of contract.

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