Medical system automation gripes. 

Kaiser Permanente has this really nifty system going that enables folks to review notes on recent visits, schedule appointments, manage prescriptions, and stuff like that. It's pretty good! Still, I do have a couple suggestions.

• Whatever interface is shown to doctors, pharmacists, and anyone else who needs to access my info... could almost certainly be tweaked to show pronouns nice and clearly alongside the patient's name.

• Furthermore, let me use the website to enter the name used to refer to me ("nickname" if you must) and my pronouns.

• Feel free to pre-fill the pronoun fields, but make them text fields. Radio buttons are right out, even if there's a text field labelled "Other". I am not an other. I am a whole-ass person and I'll know what to type there, thanks.

• If this integrated system can keep track of all my prescriptions, auto-refill the ones prescribed in-house, and send me automated texts and voice messages about them being ready for pick-up... why not extend that to letting me know when the refills have run out on something I've obviously been taking regularly? Better yet, just call the prescriber to ask if it needs continuing. (One of the meds is obviously for an attention disorder; that kinda guarantees I'll forget to handle this myself. Frequently.)

· · SubwayTooter · 0 · 0 · 2
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