The TMS office mentioned last week that my appointment for this week – the one made many weeks ago, my regular Tuesday 10:30 – had been overscheduled and they'd have to reschedule me.

Of course, I put the new date in my online calender... except the interface for Google Calendar is weirdly confusing, and somehow the change didn't take. So when this week rolled around and I showed up on Tuesday at 10:30, they acted all confused 'cause I wasn't scheduled. So I rescheduled again.

It was only when I told my spouse about this that they remembered the first reschedule... for the spot they'd just rescheduled me to. That's right, they'd forgotten my appointment on that day also.

It feels like incompetence trending toward enemy action, and because I'm in the United States and not rich I have no real recourse.