on hold with a doctor's office

"you are caller number: 31. your estimated wait time is: four minutes"

about five minutes later: "you are caller number: 27. your estimated wait time is: two minutes"

about five more minutes later: "you are caller number: 1. your estimated wait time is: ten"

?????

about five *more* minutes later:
(hold music and intermittent useless information about the radiology department continues)
-F

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(i did not miss a word there by the way. it did actually say our estimated wait time is "ten". not ten minutes or ten seconds just "ten")
-F

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