[1.Ch.] Orthocosm, Very Perceptive 

Management rolls out a new ticketing system this week and says it's now the only system of record.

Multiple teams at work today report failures of the new ticketing system to properly escalate to the old notification system.

This is not the time to ask "in which system is the incident where this problem is being worked?"

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[1.Ch.] Orthocosm, Very Perceptive 

@orrery One of those cases in which I want godtributes to exist on Mastodon:

“Agile for the Agile god! More process for the process throne!”

[1.Ch.] Orthocosm, Very Perceptive 

@orrery Also, if this at all involves going to or from JIRA, my deepest condolences.

[1.Ch.] Orthocosm, Very Perceptive 

@Goldkin JIRA's the system we're _not_ getting rid of. This is a migration from ServiceNow (which nobody wants to maintain) to Zendesk (which people believe will maintain itself).

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