More of what happened;
Trainer/supervisor who’d been critical all this time decided to throw me a practice call in which the theoretical caller was determined to flip his shit at someone. I did the practice as best possible since I could not discontinue or immediately refer the call, set up a callback, and got criticized for poor caller verification again and also my phrasing had invited the caller’s aggression. This on top of a all your calls are flawed, felt awful.
More of what happened;
Then they had me shadow a senior CSR so G-d knows. I’m going to stick with see how Friday plays out, talk to folks on Telegram and draw to chill out this evening.