@aflightybroad It's the instance you're on. Awoo.space deliberately limits federation to certain instances that are on a whitelist (see https://awoo.space/about/more for a list) - anything from outside of those instances, you can't see from Awoo.
You can petition to have your friend's instance added to the whitelist through some form which appears missing at the moment. That's a process that's done manually.
@Mycroft ah OK thank you for the thorough explanation! I signed up to this instance ages ago and admit I hadn't... looked to see what was whutelisted and forgot that was a thing, OOPS. I appreciate you telling me!