One of the most difficult parts of tech support or troubleshooting is trying to get the person with the problem to tell you what exactly the problem is. It often involves a long boring process of trying to gently coax the information out of them without making them feel bad.
Conversely, as someone who can explain things very clearly to a tech, I can tell them every step I've tried in the order of operations I tried each step and they still ask me to check my cables because they have a routine and can't seem to deviate from it for someone who actually has neurons firing.
@ThatDamnCat like a guy telling a woman "you can trust me, I'm not one of the bad guys", it may be true, but can't be sure so gotta play it safe, and sorry if that hurts someone's feelings
