It’s really weird how people react to different media: I’m fine talking through email and chat, but getting Dropbox or Trello comment notifications fills me with anxiety.
I’m not sure why? Maybe because they are often disconnected from context of past conversations/requests?
I really don’t want to impose a new PM tool on anyone but I feel that there is a need to have threaded conversations stay visible for reference, even after a task or idea is closed, because potential spec drift is the only thing you can always rely on.