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@noelle Also a huge problem in academia. Especially since even those instructors who teach online don't want to become more digitally literate than they have to. So they'll design interactions that work fine for _them_: on campus, with screaming-fast wide-open bandwidth, on leased high-end laptops that are refreshed every three years.

Even though they _know_ that nearly all our online students are rural and cash-strapped.

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