ugh apparently when I bought postage for a christmas package for my grandparents a week ago the shitty DHL app glitched out and now I paid it three times, can't cancel the unused postage and the one that worked apparently wasn't tracked properly

wow I'm so stoked to explain that to customer service

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oh, they have a chat thingy, let's try that

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lol the chat thingy doesn't work, I called and they told me they couldn't cancel it, I should call Postpay (their payment processor? idk). Postpay doesn't have a customer service I could call.

DHL rage 

gonna go eat and then try again, fuck companies subcontracting everything and then making their apps break

DHL rage, caps 

FUCKING HELL, called again and I'm really sorry for the person on the other end but telling me "yeah I can cancel this one but not that other identical one" is fucking infuriating. Well, at least I got my money back on one of them and a voucher for the second one, I guess I'll just sell that to a friend

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