oh, they have a chat thingy, let's try that
DHL rage, caps
FUCKING HELL, called again and I'm really sorry for the person on the other end but telling me "yeah I can cancel this one but not that other identical one" is fucking infuriating. Well, at least I got my money back on one of them and a voucher for the second one, I guess I'll just sell that to a friend
lol the chat thingy doesn't work, I called and they told me they couldn't cancel it, I should call Postpay (their payment processor? idk). Postpay doesn't have a customer service I could call.