I hate corporations (bitching about my job [1/2])
The problems we used to have with our $100,000 ecommerce web platform:
• It's a mountain of technical debt so changing anything takes twice as long as it should
• Sometimes checkout stops working because it interfaces with a broken SAP ECC backend
• Platform support tickets have a ~4 hour response time on average but they always find a solution to the problem (or the cause when it's not them)
I hate corporations (bitching about my job [2/2])
The problems have with our new 3 MILLION DOLLAR platform:
• It's written in Java so changing anything takes 10 times longer
• Sites go down ~4 hrs/month
• Admin interfaces are constantly broken in ways no one can understand
• Platform support tickets have a ~2 hour response time on average (if you can navigate the bureaucracy); the responses will always ask questions you've already answered
• "We rebooted the server, it's fine now," ticket closed
