I always find it weird as an operations person when I come into a project which has a stated goal of providing platform for engineering and intends to treat engineering teams as customers... but has no buy in from Engineering.. and lacks any sort of Pitch and then the folks don't get why the thing they are building is not catching own...
Like if you want people to use your thing, you have to explain to them how it will improve their work/lives/productivity/stability/etc..
Hopefully, I can ask questions that shine a light on these issues in a way that helps this team realize the problems without having to directly call them out myself.
Just getting them to start bringing me up to speed on the project seems to have at least made a few of them step back realize they have a problem with complexity and complete lack of how to use this thing docs or any guide/safety rails built into it.
This project in particular seems to be suffering from too long in the oven without anyone glancing at it or taking its temperature.
Folks working on it even feel they might have a problem because something as complex as a multi-tenant, multi-region, onprem, self hosted k8s platform... doesn't feel complex to them any more... but then they have been working on fairly siloed for 3 years.. so.. no shit.