on hold with a doctor's office
"you are caller number: 31. your estimated wait time is: four minutes"
about five minutes later: "you are caller number: 27. your estimated wait time is: two minutes"
about five more minutes later: "you are caller number: 1. your estimated wait time is: ten"
?????
about five *more* minutes later:
(hold music and intermittent useless information about the radiology department continues)
-F
oh, and then we just got "you are caller number: 1. your estimated wait time is: 13 minutes"
how does this work
-F