@Motodrachen I guess just replace it? There's not much you can do once--
hang on, broken stair is a metaphor for something, isn't it
@Motodrachen Ah. Right, I remember that now. I guess... How close to them are you? And how close are your friends to them? If the answer to both is "not particularly" then I think it might not be your place to act on it. But if they're someone you or your friends personally know I guess that's honestly a situation we'd have to ask for help with too
@Motodrachen If that's the actual name of the person, it seems we don't know them, which is good. But anyway, I don't think we can help much. I hope you do find some information on what to do.