ugh apparently when I bought postage for a christmas package for my grandparents a week ago the shitty DHL app glitched out and now I paid it three times, can't cancel the unused postage and the one that worked apparently wasn't tracked properly
wow I'm so stoked to explain that to customer service
DHL rage, caps
FUCKING HELL, called again and I'm really sorry for the person on the other end but telling me "yeah I can cancel this one but not that other identical one" is fucking infuriating. Well, at least I got my money back on one of them and a voucher for the second one, I guess I'll just sell that to a friend
oh, they have a chat thingy, let's try that