A hill I will die on (software ticketing systems)
Trac is by far the best ticketing system I have ever used. It doesn't link into repositories neatly, and it doesn't have the best user management, but by god is it *fast* and easy to run even advanced queries compared to Redmine, Github Enterprise, Jira, and Bugzilla.
re: A hill I will die on (software ticketing systems)
@deskitty I'm not sure if it's just our (admittedly not entirely well done) install, but Jira seems to require you to know their query language in order to get anything useful done. I don't know who designed it, but I, at least, can't make heads or tails out of it. Trac on the other hand, makes specifying even really crazy queries (and making dashboards out of them) quite easy.
re: A hill I will die on (software ticketing systems)
@deskitty Trac will also, if you desire, let you run a custom SQL query for those reports. Not sure if Jira documents an interface for stuff that advanced. Can be really helpful to have a dashboard that pulls the same data as a reporting script, for example.
re: A hill I will die on (software ticketing systems)
@deskitty See also: Built in Wiki that has plugins for restructuredText if you want, etc...