A hill I will die on (software ticketing systems) 

Trac is by far the best ticketing system I have ever used. It doesn't link into repositories neatly, and it doesn't have the best user management, but by god is it *fast* and easy to run even advanced queries compared to Redmine, Github Enterprise, Jira, and Bugzilla.

Follow

re: A hill I will die on (software ticketing systems) 

@deskitty I'm not sure if it's just our (admittedly not entirely well done) install, but Jira seems to require you to know their query language in order to get anything useful done. I don't know who designed it, but I, at least, can't make heads or tails out of it. Trac on the other hand, makes specifying even really crazy queries (and making dashboards out of them) quite easy.

trac.edgewall.org/query

re: A hill I will die on (software ticketing systems) 

@deskitty Trac will also, if you desire, let you run a custom SQL query for those reports. Not sure if Jira documents an interface for stuff that advanced. Can be really helpful to have a dashboard that pulls the same data as a reporting script, for example.

re: A hill I will die on (software ticketing systems) 

@deskitty See also: Built in Wiki that has plugins for restructuredText if you want, etc...

Sign in to participate in the conversation
Awoo Space

Awoo.space is a Mastodon instance where members can rely on a team of moderators to help resolve conflict, and limits federation with other instances using a specific access list to minimize abuse.

While mature content is allowed here, we strongly believe in being able to choose to engage with content on your own terms, so please make sure to put mature and potentially sensitive content behind the CW feature with enough description that people know what it's about.

Before signing up, please read our community guidelines. While it's a very broad swath of topics it covers, please do your best! We believe that as long as you're putting forth genuine effort to limit harm you might cause – even if you haven't read the document – you'll be okay!