A hill I will die on (software ticketing systems)
Trac is by far the best ticketing system I have ever used. It doesn't link into repositories neatly, and it doesn't have the best user management, but by god is it *fast* and easy to run even advanced queries compared to Redmine, Github Enterprise, Jira, and Bugzilla.
re: A hill I will die on (software ticketing systems)
@deskitty Trac will also, if you desire, let you run a custom SQL query for those reports. Not sure if Jira documents an interface for stuff that advanced. Can be really helpful to have a dashboard that pulls the same data as a reporting script, for example.
re: A hill I will die on (software ticketing systems)
@deskitty See also: Built in Wiki that has plugins for restructuredText if you want, etc...