mh - over something trivial but feeling really devastated
our parents were going to preorder us an analogue pocket as a graduation gift
we went through the preorder process and got to the bit where you pick a shipping option and then it just broke, shipping options wouldn't load
tried several more times in other browsers, even microsoft edge, and it didn't work
then we tried again in the original browser and it worked, but by then they had sold out of the main device and we were only going to be able to order the accessories
we've been looking forward to this for months
we did everything right, had the address and credit card ready to go, made sure the money was in the account and everything, disabled all types of ad block in case that got in the way
and because of a technical glitch on *their* end, we now can't get the thing we've been looking forward to getting for ages
this was the thing we had to look forward to instead of a valve index because we wanted one of those too but can't get one
now we can't get any of the things we were really wanting to get
and it just. i don't know, we feel terrible
and they barely have any contact information on their site, all they list is instagram (don't have one and will never get one), facebook (don't have one and will never get one), and twitter (don't have one and will never get one) and if you dig through their terms and conditions you can find a support email (sent an email that I hope we managed to word well...) and a physical mailing address but still no phone number
re: mh - over something trivial but feeling really devastated
probably not going to be able to reply to things about this for a while but they are appreciated
i don't know why this is hitting us so hard but it is definitely hitting us hard
harder than when we didn't get the job we were looking forward to, and that left us nonfunctional for days
re: mh - over something trivial but feeling really devastated
we also feel bad about feeling bad about this because there is much more significant stuff that is going on that by rights should be the thing that has us upset to this degree and yet it's this trivial thing that really has us upset
-F
re: mh - over something trivial but feeling really devastated
thank you all for the offers of support, too. they're appreciated even if we really... can't respond right now
re: mh - over something trivial but feeling really devastated
re: mh - over something trivial but feeling really devastated
@Felthry wow.
We really get you on "don't know why it's hitting hard but it is". Whf.
*sends love and support* 
TruckWitches
re: mh - over something trivial but feeling really devastated
@Felthry I GET this. Something can seem relatively minor that you've got your hearts set on but then a setback out of your control hits it sends your brain off the rails and you realize how important this was, especially if it was a 'light at the end of the tunnel' sorta thing.
I hope there's something to be done.
-Katie
re: mh - over something trivial but feeling really devastated
@SquirrelLilly thank you. we hope there is too....
this was kind of a light at the end of the tunnel after not getting a job and not being able to get a VR headset and stuff
-F
re: mh - over something trivial but feeling really devastated
@Felthry no worries. No. Worries. *soft growl* feeling bad about this is /completely. okay./ It doesn't matter if there are more significant stuff, that doesn't make your pain less.
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re: mh - over something trivial but feeling really devastated
@Felthry@awoo.space well (bleep), even if it's not a big issue on the world scale it's still something you were looking forward to. That it was something outside your control just makes it suck worse in my experience. I hope you'll still be able to get one without too much delay.
re: mh - over something trivial but feeling really devastated
i just
what do we even do about this
there's no phone number or anything and no info on this anywhere
we just. need to contact the company somehow i think
because it's a thing that their faqs can't answer
and we don't know what to do
and we need to do something
and there's nothing we can do
and it's just
we just can't