Today is apparently “nobody told me about this process day” again, to the extent that I’m now watching email from people above my pay grade trying to hash out what I’m supposed to do next.
@Leucrotta this is three consecutive times i've misread that as "nobody told me about this princess day."
@zebratron2084 wishful thinking. Seriously surprised by how much procedure here isn’t written down or shared until I unsurprisingly get it wrong. That part kinda hits me right in the issues.
@Leucrotta @zebratron2084 In situations like that, I write down all the steps with the person berating me following along to make sure that i'm doing the procedure how they want it done. Then I submit my workflow to my manager, and the stakeholder (assuming they aren't the same person) with an UNODIR (unless otherwise directed) notification that these are the steps i will be using, following the direction of the stakeholder. Then i make sure i'm sending out the steps to the rest of my team...
@kelseyhusky @zebratron2084 this isn’t new procedure; it’s largely accepted procedure which simply hasn’t been recorded or passed on. Theoretically I should make a cheat sheet for the next people in this role, in actuality I’m too burned out to do more than record it for myself.
@Leucrotta @zebratron2084 Yup. but all you've got to do to get it for more than your self is just have the angry person verify your cheatsheet.
@Leucrotta @zebratron2084 ...so that the work is consistent. That way, a procedure is now documented, and if there is a problem with it, the manager and stakeholder now have a papertrail that shows they signed off on it and are responsible for changing it.