But these tickets are incredibly expensive, which raises the expectation of service. We paid through the nose to get to a certain place at a specific time, and now they’re all “sorry we took all your money, here’s a hotel and meal voucher we can’t guarantee will work”
Which is just…such an asinine thing. Greed makes the prices so high, and greed encourages @Delta@twitter.com to hold on to every dollar they bilked from us. *Knowing* that disruption was possible. And the closest we can get from their approved process is 24 hours LATER than we paid for.