re: More of what happened;
@Kyresti thank you! I’m still trying to figure out what’s eventually going to happen with this but it’s incredibly reassuring that someone else considers this fucky.
More of what happened;
Then they had me shadow a senior CSR so G-d knows. I’m going to stick with see how Friday plays out, talk to folks on Telegram and draw to chill out this evening.
More of what happened;
Trainer/supervisor who’d been critical all this time decided to throw me a practice call in which the theoretical caller was determined to flip his shit at someone. I did the practice as best possible since I could not discontinue or immediately refer the call, set up a callback, and got criticized for poor caller verification again and also my phrasing had invited the caller’s aggression. This on top of a all your calls are flawed, felt awful.
re: Ideation mentioned
@Chip_Unicorn that’s the thing; childhood informs me that if only I were smart and worthy, I could be a GOOD PERSON and safe. 90s and more recently provided IT/programming as a tempting GOOD PEOPLE - after all there’s high salaries and a peer group right?
But rationally I know not just that problems don’t vanish/coders frequently are profoundly overworked, but also that I don’t have the interest to actually be good at and enjoy this specific, artisanal skill.
Ideation mentioned
@Kyresti bad overlap of public school (the GOOD people get to be safe/I’m worthless), my Dad (I’m incredibly stupid and every thing I touch turns to shit/costs money), and all sorts of social baggage about suicide.
This used to be a lot worse; right now I feel stressed and want to chill out instead, rather than being caught in looping self hate and ideation.
Ideation mentioned
… and, this is the point where my thoughts quickly cycle to “I wish I were actually smart and worthwhile, I should have become a programmer or a car mechanic and I’d be safe from this, but I was/am too weak and fucking stupid” then “I am never going to be safe, I should kill myself and escape but I’m too cowardly.” None of these are productive or helpful thoughts.
Training for this job continues to be incredibly discouraging and makes me feel I’d be no good at the real deal. I’m still planning to give it another day and a half before telling my agency this isn’t working and asking them to find a different position. I HATE this there’s always something you’re getting wrong; even without it actually inviting a (possibly screamed) harangue about how stupid and inept I am, it’s profoundly distressing.
@rey “Inman Park, Reynoldstown” is a phrase I’ll probably remember on my deathbed.
welcome to Heavenly Haven!
warning, citizen riot in progress!
#MovieQuote
@SummerJackel dog dog dog dog dog 💙
@GraySpots I don’t think I could have coped even 8 years back. It’s nigh impossible to gauge whether I’m any good at this and, even if I am, whether it’s still not worth it. This is several degrees more difficult than prior phone work as reception/switchboard. I’m hoping I will have a better handle on whether I can/want to continue, soon. Meanwhile I reserve the right to call my supervisors (who tbf are basically okay) complete nimrods when they harsh me for what feels like bullshit.
@GraySpots this has been training, b/c this call center has some really strict confidentiality rules and mixes strict adherence to authorized wording with trying to stay personal and relatable (intended to avoid setting up callers screaming abuse at the CSRs). I had not quite realized I’d be playing on hard mode. The down side; facing what might be difficult material for anyone but definitely for me, making and slowly correcting mistakes, means facing lots of not-good-enough messages.
Lots of random gunk, but some drawings and cooking talk too. Obsesses about DnD and related topics. Left-leaning/profoundly frustrated politics. Black lives matter; trans rights are human rights.
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